Service Level Agreement (SLA)
Awsam Hosting guarantees all of our services to have at least 99.9% uptime. In the event that we do not meet this in a given calender month, we will credit 10% of the affected service's monthly fees.
1. Any scheduled downtime or planned maintenance is except from this guarantee.
2. Clients currently in arrears for services do not qualify for SLA claims.
3. Clients participating in malicious activities, thereby causing attacks or counterattacks, do not qualify for SLA claims.
4. Downtime occuring due to natural disasters or DDoS attacks against the network do not count towards the SLA calculations.